Our Terms:
Welcome to Thecoutux.shop! By accessing or using our website, you agree to be bound by these Terms and Conditions. If you do not agree with these terms, please refrain from using our services.
1. Customer Care Services
Our customer care team is available to assist you with any inquiries, issues, or feedback regarding your orders. You can reach us via email at helpdesk@thecoutux.shop or call us at 08128732880 or Our Live Chat Support.
2. Delivery Policy
We offer delivery services to Nationwide. Delivery times may vary depending on your location.
- Production Time: Orders take 4-7 days to process, depending on the size and complexity of the order.
- Delivery Time: Typically, deliveries are completed within 3-5 business days after production, subject to local conditions.
3. Return Policy
If you are not satisfied with your purchase, you may return eligible items within 24 hours of delivery. Returned items must be in their original condition with tags attached.
- Customized or personal styling items are non-returnable.
4. Refund Policy
Refunds will be processed within 24 hours of Order. Refunds will be issued to the original payment method.
5. Personal Styling Services
We offer personal styling consultations to help you curate the perfect look. Please reach out to our customer support for more details and eligibility.
6. Membership Eligibility
Membership is open to all customers. Benefits include exclusive access to promotions, early access to new collections, and personalized styling tips.
7. Communications
By placing an order, you agree to receive communications from us regarding your order status, promotions, and product information. You may unsubscribe from promotional emails at any time.
8. Track Orders
You can track your order status through our website by entering your order number on the tracking page. We will also notify you via email with updates on your order status.
9. Charges
Prices displayed on our site are in Naira and USD. We reserve the right to change prices without notice. Additional shipping charges may apply, which will be communicated before finalizing your order.
10. Payment
We accept payments via direct transfer. Orders not paid for within 24 hours will be canceled. It is your responsibility to ensure that the payment is completed on time.
11. Content on the Site
All content, including images, descriptions, and product information, is the property of Thecoutux.shop and may not be used without our permission.
12. Privacy Policy
We value your privacy and will not share your personal information with third parties without your consent. For more details, please refer to our Privacy Policy page.
13. Risk of Loss
All items purchased from Thecoutux.shop are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
14. Product Description
We make every effort to display product descriptions and images accurately. However, we cannot guarantee that your screen’s display will be an exact representation of the product.
15. Size Charts
Please ensure that the size of your cart or order corresponds with our provided size chart. We recommend measuring accordingly to avoid issues with fit.
16. Store Visitation
We welcome customers to visit our store during business hours for personal consultations. Please call ahead to schedule an appointment.
17. Policy of Delivery and Production
As noted in section 2, our delivery and production policies are designed to ensure you receive your items in a timely manner. We strive for quality in production and encourage feedback to improve our services.
By using our site, you agree to all of the above terms. We reserve the right to modify these terms at any time. Please review our Terms and Conditions regularly for any updates.
Thank you for choosing Thecoutux.shop!